Quick Message From Courtney Oldendorf
Here is a quick message from Courtney Oldendorf, Social Media and Employee Event Director at ORNL Federal Credit Union, as she discusses the Panel Discussion she will be taking part in at DMFS West Summit. Social Media Planning ”Finding the …...
Here’s the problem: most customers rarely or never answer calls from unknown numbers.
A well-labeled call to your customers isn’t just a courtesy – it could give you an edge over your competitors. We’re answering all of your questions about call enhancement in our latest ebook, Branding the Phone Call. Inside you’ll find: …...
2021 Customer Experience Imperatives
With a lasting impact from pandemic norms, what’s it going to take now for a business to thrive? One thing is certain, it will involve a big shift in thinking and in working. An adjusted center. A total customer experience …...
How to Revive Prospects with the Simplest Email Ever
What if we told you that there’s no such thing as a dead prospect? Whenever your prospect goes silent, it’s time to hit them with a shot of espresso. How? Send them a micro-email. This is likely the simplest email …...
Consumer Experience Sentiment Report
How are consumer expectations changing and are marketers keeping pace? Our semi-annual research uncovers how consumers feel about their experiences with brands, while tracking the impact of world events and how they influence changing behaviors. This inaugural report was conducted …...
How to make your CDP a catalyst for organizational change
Marketers have been racing toward customer data platforms (CDPs) to solve their data management and customer experience challenges. But simply adopting a CDP will not magically solve challenges and demonstrate ROI. There’s a lot to work out to see its …...
The end of cookies and the new horizon
What will the post-cookie, marketing landscape look like? And what opportunity will come from it? A cookie-less world will change how customer experiences are activated, managed, and measured. This guide lays out six innovative ways brands can be compliant and …...
How to Create a Consistent Pre- and Post-Click Experience to Drive More Conversions
Through 2020, US financial service companies are set to spend more than ever on advertising: 18.25 billion1 according to eMarketer. That’s a 16.3% increase from the year before, representing about one eighth of all digital marketing ad spend in the …...
